Voyager Knowledge Base
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Voyager Knowledge Base |
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The Knowledge Base consists of the most commonly asked questions and their respective answers. If you do not find your solution here, check Email Support for instructions on receiving support. |
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Questions
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Answers
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Can I use Voyager on more than 1 computer? |
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You can, however, the Pin Code you received when you purchased Voyager is only good for 1 machine. In order to receive another Pin Code, you must contact us. |
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Which Voyager should I download? |
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That depends entirely on your computer's operating system. Check out the System Requirements for Voyager and base your decision on them. |
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I've got version 1.32. Can I unlock via the internet? |
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No. Only Voyager 2000 has the internet unlocking capability. You can upgrade to Voyager 2000 for free by going to the Download Area. |
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Why does the upgrade screen appear when I start Voyager? |
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The demonstration version of Voyager is valid for 15 days after you download it. The upgrade screen appears because the 15 day limit has been exceeded. The 15 day limit will be reset when you update Voyager with a more recent version or unlock Voyager permanently. |
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What is I/O Error 103? |
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This was an error that occurred in versions prior to Voyager 2000 when the default installation directory was longer than 8 chars or had spaces. If you are experiencing this problem, upgrade to Voyager 2000. |
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Why do I get a Lost Integrity error when I start Voyager? |
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This was an error that occurred in versions prior to Voyager 2000 when Voyager was closed improperly or any of the data files became damaged. If you are experiencing this problem, upgrade to Voyager 2000. |
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I was able to print tables before, now I can't. What gives? |
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Chances are that you were able to print tables when you had a single descent/ascent waypoint pair. Voyager selects your variance point for you in that situation. If you have a multi level dive, you have to select the variance point yourself. To do this, just right click on the point and choose Set as Variance Point. |
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Why does my upgrade key change every time I try to upgrade? |
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The key is designed to change every time. You should upgrade to Voyager 2000 if possible. If not, and you are attempting an email unlock, then follow the instructions located under the email unlocking button on the Upgrade window. |
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What is a floating point error? |
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Voyager attempts to handle numbers internally by respecting the Regional Settings of your computer. This error may appear if the stored settings are different than the regional settings allow. You can either reset your configuration for the current Regional Settings, or change your Regional Settings to match your current configuration. |
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What is the difference between Mixed Gas and Advanced Mixed Gas? |
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The only difference between Mixed Gas and Advanced Mixed Gas is the depth maximum allowed. Mixed Gas is valid to 400ft and Advanced Mixed Gas is valid to 1000ft. If you are not planning any dives deeper than 400ft, the Mixed Gas version will suffice and will also run faster. |
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What's KeyLib32.dll and why does it keep Voyager from running? |
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The original installation file of Voyager 2000 contained an unregistered dll that once timed out, kept Voyager from running. The installation has been corrected and posted. You can download it from the Download Area. |
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What does "Unable to connect to the unlock server" mean? |
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Voyager is attempting to unlock your software, but is unable to contact the unlocking server. This could be because you are not connected to the internet, or you may be behind a firewall that is not allowing you to communicate with the server. Check for the existence of either of these two conditions then try again. |
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If I can't connect to the unlock server, then what? |
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If you are unable to connect to the unlock server, you may request an unlock via email after the unlock process fails within the upgrade window. You may also phone tech support at 904-752-1087 and ask for an unlock code. |
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